Warranty Coverage
Our 2-year warranty covers any manufacturing defects. This warranty does not cover damage resulting from falls, improper use, accidents, wear and tear, including scratches, dents, breakage, stone loss, stains, adjustments by third parties, or contact with chemical agents that may damage the materials of your jewelry.
To maintain the beauty and longevity of your Cronieri jewelry, please carefully read the warranty certificate, particularly the section on special care requirements.
Authenticity and Exchanges
Cronieri offers exchanges for authentic products that exclusively present manufacturing defects. For guidance on recognizing authentic Cronieri jewelry, please refer to our Authenticity section.
How to Make a Warranty Claim
To make a warranty claim, please contact us at contact@cronieri.com with the following details:
- Your name
- Invoice number
- Description of the issue
- Photos of the defect (if applicable)
Once we receive your claim, our customer service team will guide you through the next steps. We are dedicated to ensuring you enjoy your Cronieri jewelry to the fullest, and we will work diligently to resolve any issues promptly.
At Cronieri, your satisfaction is our top priority. Our 2-year warranty is a testament to our confidence in the quality of our jewelry and our commitment to providing you with exceptional service. Enjoy the peace of mind that comes with knowing your beautiful Cronieri pieces are backed by a comprehensive warranty.
